Privacy Policy

Last updated: April 30, 2026

This Privacy Policy explains how PromoShift (“PromoShift,” “we,” “us,” or “our”) collects, uses, stores, and protects information when merchants install or use the PromoShift Shopify app.

PromoShift helps Shopify merchants plan, schedule, manage, and track promotional launches, holiday sales, storefront updates, campaign timing, and promo-related activity.

By installing or using PromoShift, you agree to the practices described in this Privacy Policy.

1. Who we are

PromoShift is operated by:

Company name: NoVoiceStudio
Website: https://novoicestudio.com/

For privacy-related questions, data requests, or deletion requests, please contact us at:

https://novoicestudio.com/contact-us

2. Information we collect

We collect only the information needed to provide, secure, maintain, and improve PromoShift.

Information collected from Shopify

When a merchant installs PromoShift, we may collect or access information from the merchant’s Shopify store through Shopify APIs, depending on the permissions approved during installation. This may include:

Store name, store domain, and myshopify.com domain
Merchant account or store contact information
Store timezone, locale, and currency settings
Product, collection, theme, or storefront-related information needed to create or manage promotional campaigns
Campaign, promotion, event, scheduling, and storefront update information created or managed through the app
Billing plan, subscription, and app installation status

PromoShift is not designed to collect customer payment card details or sensitive payment information.

Information provided directly by merchants

Merchants may provide information directly inside PromoShift, such as:

Campaign names and descriptions
Promotion dates and scheduling details
Holiday sale or event details
Storefront change instructions
Theme, product, or collection selections
Support requests and communication details
Automatically collected information

We may automatically collect limited technical and usage information, such as:

App usage activity
Log data
Browser, device, and session information
IP address
Error reports
Performance and security logs

This information helps us maintain app reliability, troubleshoot issues, prevent abuse, and improve the merchant experience.

3. Customer data

PromoShift is primarily designed for merchant-side promotional planning and storefront campaign management.

PromoShift does not intentionally collect customer personal information such as customer names, addresses, emails, phone numbers, or payment details unless such access is required for a specific feature enabled by the merchant or included in Shopify data made available through approved permissions.

If PromoShift ever accesses customer or order data, we use it only to provide the app’s intended functionality and to comply with Shopify’s requirements and applicable privacy laws.

4. How we use information

We use collected information to:

Provide and operate PromoShift
Enable merchants to plan, schedule, and manage promotional campaigns
Display promo calendars, campaign dashboards, and campaign status information
Track active, scheduled, completed, or failed promotional launches
Provide support and respond to merchant requests
Improve app reliability, performance, and usability
Detect, prevent, and investigate technical issues, fraud, abuse, or security incidents
Comply with legal, regulatory, contractual, and Shopify platform obligations

We do not sell merchant or customer personal information.

5. Sharing information

We do not sell personal information.

We may share information only in the following limited situations:

Service providers

We may use trusted third-party service providers to help operate PromoShift, such as:

Cloud hosting providers
Database and storage providers
Email and support tools
Analytics or error monitoring tools
Payment or billing systems provided through Shopify

These providers are only permitted to use information as needed to provide services to PromoShift and must protect the information appropriately.

Legal and compliance purposes

We may disclose information if required to:

Comply with applicable laws or legal requests
Enforce our terms or policies
Protect the rights, safety, and security of PromoShift, merchants, customers, Shopify, or others
Respond to lawful government, regulatory, or court requests
Business transfers

If PromoShift is involved in a merger, acquisition, financing, restructuring, or sale of business assets, information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data retention

We retain merchant and app data only for as long as necessary to provide PromoShift, comply with legal obligations, resolve disputes, enforce agreements, and maintain business records.

When a merchant uninstalls PromoShift, we will delete or anonymize store-related personal data within a reasonable period, unless we are legally required or permitted to retain certain information.

Typical retention periods may include:

App account and store data: retained while the app is installed
Campaign and scheduling data: retained while the merchant uses the app
Support communications: retained as needed for support history and legal compliance
Security and technical logs: retained for a limited period for security and troubleshooting

Merchants may request deletion of their data by contacting us at https://novoicestudio.com/contact-us.

7. Data deletion and Shopify privacy requests

PromoShift responds to Shopify privacy and compliance requests as required for public Shopify apps, including:

Customer data access requests
Customer data deletion requests
Shop data deletion requests

When we receive a valid request through Shopify or directly from a merchant, we will process it in accordance with applicable law and Shopify platform requirements.

8. International data transfers

PromoShift may process and store information in countries other than the country where the merchant or customer is located. These countries may have data protection laws different from those in the merchant’s jurisdiction.

Where required, we use appropriate safeguards to protect personal information during international transfers.

9. Cookies and tracking technologies

PromoShift may use cookies or similar technologies for app functionality, authentication, security, analytics, and performance monitoring.

If PromoShift places cookies or tracking technologies on a merchant storefront or customer-facing page, we will use them only as necessary for the app’s functionality or as disclosed to the merchant.

Merchants are responsible for ensuring that their storefront privacy notices, cookie banners, and consent settings comply with applicable privacy laws.

10. Security

We use reasonable technical and organizational safeguards to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include:

Secure data transmission
Access controls
Authentication protections
Logging and monitoring
Limited access to production systems
Secure hosting and infrastructure practices

No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Merchant rights and choices

Depending on applicable privacy laws, merchants and individuals may have rights to:

Request access to personal information
Request correction of inaccurate information
Request deletion of personal information
Request restriction or objection to certain processing
Request a copy of personal information
Withdraw consent where processing is based on consent

To make a privacy request, contact us at:

https://novoicestudio.com/contact-us

We may need to verify the request before responding.

12. Children’s privacy

PromoShift is intended for use by businesses and is not directed to children. We do not knowingly collect personal information from children.

13. Third-party links and services

PromoShift may contain links to third-party services or websites. We are not responsible for the privacy practices, content, or security of third-party services.

Merchants should review the privacy policies of any third-party services they choose to use.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our app, legal requirements, or business practices.

If we make material changes, we may notify merchants through the app, by email, or by updating the “Last updated” date at the top of this page.

Continued use of PromoShift after updates means the merchant accepts the revised Privacy Policy.

15. Contact us

For questions about this Privacy Policy or how PromoShift handles data, contact us at:

https://novoicestudio.com/contact-us